IT Support Services- Fast Growing BPO and IT Infrastructure Service Provider

The Challenge

• SLA and Performance reporting was a cumbersome and difficult process taking weeks
• A staff of over 10 people were putting together reports on spreadsheets
• Planned to develop a client self-reporting system

The Solution

The Results

• Janeeva Assurance eliminated the cost of building a home-grown system
• Initial client reports are available immediately at the end of the month
• Reporting staff now focused on analysis and improvement
• Clients can now generate reports throughout the month