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SLA Manager

Service Level Agreements (SLAs) are an important part of every outsourcing contract. However, in practice SLAs are often neglected because they are too hard to manage. Data from many different sources has to be collected and summarized, complex calculations have to be performed, and reports need to be created. Even when SLAs do get monitored, the process requires a painful manual effort.

SLAs and Outsourcing Governance

Janeeva has created SLA Manager to make it easy to accurately define, track, and manage SLAs. SLA Manager gives users immediate answers to important questions like, "Are my SLA's being met?, If performance doesn't improve, will penalties be triggered? Are we at risk of a contract breach? Which SLA's are trending toward non-compliance?"

Ray Simonson, CEO of Software Innovations said, "Contracts, once negotiated, tend to get stored in a drawer and not looked at again until things have gone wrong. SLA Manager reduces the risks associated with relying on parties outside of internal control to ensure brand and customer experience is protected."

"Monitoring SLAs is a key component of effectively managing outsourcing relationships," explains Matt Chittle, Janeeva's VP of Product Management, "When our customers and prospects told us that they needed a better way to keep track of SLAs, we responded with functionality that is designed specifically for monitoring the SLAs that govern outsourcing relationships. Our customers can now log on to Janeeva Assurance and instantly get all of the answers to their critical SLA questions."

If you would like to schedule a demo, send an email to info@janeeva.com to schedule your private tour.