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SLA Manager

Why SLA Manager? Service Level Agreements (SLAs) are fundamental to outsourcing relationships. Tracking SLAs and ensuring compliance to contracts are critical to controlling costs and setting minimum performance requirements.

Benefits:

• Cost effective, consistent and visible SLA reporting
• A secure auditable historical record
• Better contract compliance

Key Capabilities:

• Record SLAs and store contract terms for multiple towers, agreements, and projects
• Automatically capture and calculate SLA metrics
• Define multiple targets for each SLA
• Define and manage performance-based pricing models
• Log changes to definitions, metrics, and incentive structures
• Track events and generate reminders of key contractual obligations
• Automatically generate service level default notifications
• Drill down to supporting data for problem diagnosis