Welcome to J2A2!

Thank you for your ongoing support and interest in Janeeva and the latest Outsourcing Relationship Management (ORM) news and events.

Please contact us at info@janeeva, 1-888- 297-1678, or visit our website if you would like further information.

- The Janeeva Team

In late August, we previewed two significant enhancements to the Issue Manager and Meeting Planner modules of Janeeva Assurance. These latest releases bring a new level of usability, workplace community and relationship management expertise to our customers.

While there are many issue tracking tools, Janeeva's Issue Manager is designed to resolve issues rather than just record and track a list of problems. Meeting Planner is designed to simplify the task of clearly communicating objectives, planning for results and bringing people together to address relationship issues. The processes within both Issue Manager and Meeting Planner are designed around proprietary expertise in negotiating and managing critical business relationships from Vantage Partners (www.vantagepartners.com) and Harvard University.

Issue Manager is unique in its ability to develop clarity and transparency around issue management, resulting in better relationships with outsourcing service providers and better business results. Meeting Planner enables clients to collaborate more effectively with their vendors by providing a common platform from which both parties can share objectives and desired outcomes. Issue Manager and Meeting Planner are fully integrated to provide a seamless process for bringing people together to address relationship issues and improve business results.

Issue Manager and Meeting Planner are integrated within the Janeeva Assurance product line, which also includes Performance Manager, SLA Manager, Change Manager, Portfolio Manager and Relationship Manager. Contact Matt Chittle (matt.chittle@janeeva.com) for more information or to schedule a product preview.

Janeeva will have a booth site at this month's IBM Information On Demand conference (Oct. 14-19, Las Vegas). Our latest release of Janeeva Assurance will be on display in the Software as a Service (SaaS) Pavilion (Site 132).

On October 24, Janeeva's CEO, Vinay Gupta, will be a featured panelist at the 2007 Outsource World conference. The panel discussion, entitled "Outsourcing Relationship Management: Excellence through Alignment," will also include Irfan Burney, VP, Credit Suisse and be moderated by Gil Mermelstein, BearingPoint. Contact Michael Young (mike.young@janeeva.com) for more information about Janeeva's event schedule.

In August, Janeeva's CTO, Raj Rajen, launched the "SaaS Roundtable," a community of interest around technologies, business challenges and best practices related to Software as a Service. To establish the founding group, Raj invited senior technical people from eight firms ranging from startups to billion dollar software companies - all with a common interest in developing and supporting successful SaaS offerings. Contact Raj Rajen (raj.rajen@janeeva.com) to learn more about Janeeva's product line plans.

Jim Diggs, Janeeva's VP of Strategy & Business Development, continues to represent Janeeva as chairman of the International Association of Outsourcing Professionals (IAOP) Outsourcing Tools Chapter. Jim hosted a September 18 session entitled "Building Healthy Relationships Through the Use of Tools," where he moderated a discussion by industry experts Alan Mills (VP, e4e) and Ralph Barletta (VP/Co-Founder, Knoah). Jim also was a featured speaker at the IAOP Chicago Chapter's quarterly meeting, where he presented a session entitled "Describing the Landscape for Outsourcing Tools."

September 26 was the launch of our 2007 Outsourcing Relationship Management Webinar Series. The first webinar focused on managing multiple outsourced contact center operations. The inaugural session was well-attended, with Jim Diggs and Dr. Dennis Adsit (VP, KomBea) discussing process improvements and technologies for optimizing call center operations. Dennis is a noted contact center expert and he raised some eyebrows with his viewpoint that "today's accepted outsourced contact center practices do not come close to matching the 'world class' standard demanded in other areas, such as manufacturing." Contact Jim Diggs (jim.diggs@janeeva.com) for more information on Janeeva Webinars