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Performance Manager

Why Performance Manager? Vince Lombardi said it best, "If you're not keeping score you're only practicing." Measuring the performance of your outsourced processes goes well beyond tracking your SLAs. Measuring performance means measuring the business value of the service your providers deliver. Janeeva's Performance Manager gives you the capability to measure business value and identify opportunities for improvement.

Benefits:

• Measure business value delivered
• Uncover performance improvement opportunities
• Identify trends and manage pro-actively

Key capabilities:

• Automated web-based data collection
• Personalized dashboards
• Automatic scorecard generation
• Easy-to-use self-serve report creation
• Share reports and templates
• Flexibility to easily add and change project, providers and metrics
• Trending and predictive modeling
• Alerts and notifications
• Provider-to-provider comparisons
• Validate, approve, and analyze invoice data
• Drill down to supporting data for problem diagnosis