IT Managed Services- Major Financial Services Institution Manages Multiple IT Service Providers

The Challenge

• Time consuming processes for supplier performance management
• Too much time spent in error diagnostics and corrections
• Service provider data quality was inconsistent
• Manual entry of data into multiple systems
• Duplicate KPI's and performance metrics from disparate systems
• Multiple manual change management and service request processes created errors and confusion

The Solution

The Results

• Change Management solution streamlined into accurate change orders and request with significant cost avoidance
• Significant cost reductions from data management 
• Improved supplier quality and contracts from improved data
• Consistent and error-free supplier data

IT Outsourcing, ITO, Managed Services