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Issue Manager

Why Issue Manager? Every relationship has issues. Outsourcing relationships are no exception. The key to a healthy relationship is quick and effective resolution of issues. Janeeva's Issue Manager gives you and your providers a single place to raise issues and collaborate on solutions.

Benefits:

• Faster issue resolution
• Better solutions
• A more collaborative relationship with providers

Key capabilities:

• Assign client and provider issue owners
• Easily track resolution activities
• Assign and track specific action plans
• Structured meeting planning and follow-up processes
• Built-in best practices
• Clear escalation process
• Easily searchable knowledge base of solutions
• Secure, auditable history