Healthcare - Eliminating Service Cost Overruns for Major Insurance Provider

The Challenge

• Resource and new service requests submitted through memo's, spreadsheets and email
• Applied resource request rates created significant budget overruns
• Confusion about rates and available services created delays and errors
• Approvals and requests were incomplete with significant delays
• Issues and problems were communicated through multiple channels with inconsistent follow-up

The Solution

The Results

• Changes and service requests process time reduced over 50%
• Consistent and accurate resource charges are all within budget
• Problem resolution communicated throughout organization with no recurrence