Financial Services - Optimizing Campaigns in Credit Card Division

The Challenge

• Utilizing multiple service providers in outbound campaigns
• Vendor managers spent more time creating hundreds of pages of spreadsheets than analyzing results
• Issue management was disjointed with vendors and vendor managers were working with inconsistent reports and data
• Data collected through ad hoc, disparate sources: Excel spreadsheets, faxes, email, ACD's, websites, internal systems, etc.

The Solution

The Results

• 400% IRR for headcount
• Timely reports up to 4 weeks earlier
• Managers spend time working on performance improvement rather than collating data