Matt Shocklee (PwC): Assessing Sourcing Effectiveness: A Framework for Review & Improvement

Many organizations today are struggling to understand the business value they are receiving from their current outsourcing relationships. The reality is that many outsourcing relationships are not delivering the benefits originally expected nor are they working the way the client organization had expected.

In this webinar, Matt Shocklee, Managing Director - PwC, outlines a strategy for disciplined, client-side assessment of outsourcing performance and a methodology that will give organizations the information and tools needed to better manage their ongoing outsourcing relationships, reduce risk and improve business performance.

Attend this webinar if you’ve ever asked:

• Are my vendor relationships structured to keep pace with the rate of change within my business environment?
• Beyond SLAs, what are the important quantitative and qualitative metrics I can and should monitor?
• Are my vendor agreements workable on a contractual as well as on a human level? 
• How do I measure my service providers’ performance and support “apples to apples” comparison across multi-sourcing structures?
• What relationship management methodologies and tools will improve my outsourcing relationships and optimize my operations’ performance?
• How can I manage the transition to this “new state” of outsourcing operations and monitor value realization on an ongoing basis?

About the speaker:
Matt Shocklee is Managing Director of PWC's Western Region Outsourcing Advisory Practice. His work is focused on assisting clients in optimizing their global sourcing strategies for information technology and advanced business processes. Has over 25 years of business experience working with global leaders such as IBM, CSC, Capgemini and others to deliver global outsourcing capabilities. He is a frequent presenter on outsourcing and business strategy topics and has consulted to some of the world's largest and most prominent organizations regarding the appropriate business strategy and partnership related to global sourcing.