Change Management - Making the Outsourcing Contract Work through Effective Communication

The Challenge

• Dealing with the complexity of integrating two cultures and organizations
• Need for intentional, proactive process that is also able to address emerging issues
• Requirement to maintain productivity even when disruption occurs
• Provide tools to minimize the impact of a change on the organization's performance
• Provide ability to communicate with and involve senior level leadership from all areas of the business

The Solution

The Results

• Achieved crucial executive buy-in and meaningful leadership investment
• Change management enabled a cycle of continuous improvement
• The outsourcing project leader built a productive relationship with the service providers
• Built mindshare, clarity, and commitment from all levels of the organization and with the service provider